Refund policy

Refund & Returns Policy – wabi shop

 

1. How to return an item

To return an item, please follow the steps below:

  1. Register your intent to return at https://wabi-shop.com/pages/request-a-return

  2. Pack the item securely to prevent damage during transit.

  3. Send your return to:
    wabi shop
    Wittgensteinlaan 16
    1062 KA Amsterdam
    The Netherlands

Returned items must be received undamaged, unused, and in the same condition as originally delivered.

A flat return fee of €5 will be deducted from your refund.

 

 

2. Return period and eligibility

We offer a 14-day return period, starting from the day your order arrives.

To be eligible for a return:

  • the item must be unused and returned in its original packaging

  • the item must be returned in a resalable condition

  • proof of purchase is required

Returns that are not registered in advance or that do not meet these conditions will not be accepted.

For any return-related questions, please contact us at info@wabi.com.

 

 

3. Return shipping responsibility

It is the buyer’s responsibility to ensure that returned items arrive back to us safely and in good condition.

You are responsible for:

  • properly packaging the item to prevent damage

  • choosing an appropriate shipping method

  • ensuring the return shipment reaches us

Returns that are damaged during return transit, lost in transit, or insufficiently prepaid will not be accepted and are non-refundable. We strongly recommend using a tracked shipping method.

Once your return has been received and approved, you will receive a refund for the returned item(s), excluding the €5 return fee.

 

 

4. Damages and issues

Please inspect your order immediately upon receipt. If an item is defective, damaged, or incorrect, please contact us as soon as possible at info@wabi.com so we can assess the issue and determine an appropriate solution.

Failure to notify us within a reasonable timeframe may affect your eligibility for a refund or other resolution.

 

 

5. Parcels damaged in transit

If a parcel arrives visibly damaged, please reject the delivery where possible and contact our customer service immediately.

If the parcel has been delivered in your absence and damage is discovered afterwards, please contact info@wabi.com promptly with details and supporting photos so we can advise on next steps.

 

 

6. Second-hand and one-of-a-kind items

Some items sold by wabi shop are second-hand or one-of-a-kind.

Due to their unique nature:

  • these items cannot be exchanged or replaced

  • replacement items are not available under any circumstances

If a second-hand or one-of-a-kind item is damaged during shipping or you are dissatisfied with your purchase, please contact us and we will work with you to find a suitable solution, which may include a return and refund in accordance with this policy.

Please note that any returned second-hand or one-of-a-kind items must be received back in the same condition as originally delivered. Items damaged during return transit will not be eligible for a refund.

 

 

7. Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your original purchase in accordance with this policy and place a new order once your return has been approved.

 

 

8. Cancellations

If you change your mind before receiving your order, we are able to accept cancellations at any time before the order has been dispatched.

If an order has already been dispatched, it can no longer be cancelled and must be handled through the return process outlined in this policy.

 

 

9. Refunds

Once your return has been received and inspected, we will notify you of its approval or rejection.

If approved, refunds will be issued to the original payment method within 10 business days, minus the €5 return fee. Please note that it may take additional time for your bank or payment provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@wabi.com.